Terms and Conditions
Effective Date: July 13, 2026
Welcome to Luckytata.
These Terms and Conditions (“Terms”) govern your access to and use of https://luckytata.com/, including browsing our website, creating an account, placing an order, purchasing products, using our services, or contacting us.
This website is operated by Chengdu Eurovia Trading Co., Ltd. (“Luckytata,” “we,” “us,” or “our”).
By using our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase products from us.
1. Company Information
Company Name: Chengdu Eurovia Trading Co., Ltd.
Address: Room 902 Wanda, Chengdu 610000, China
Email: policy(at)luckytata.com
Website: https://luckytata.com/
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
Use our website for any fraudulent, unlawful, harmful, or misleading purpose
Interfere with the normal operation or security of our website
Attempt to gain unauthorized access to our systems, accounts, or data
Copy, reproduce, scrape, or misuse website content without permission
Upload or transmit viruses, malware, spam, or harmful code
Use our website in a way that may damage our business, reputation, customers, or services
We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms or applicable law.
3. Products
Luckytata sells wooden pendants, customized or non-customized products, accessories, packaging, and related items.
We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, and other details accurately. However, actual products may vary slightly from the images shown due to natural wood characteristics, handmade or finishing processes, lighting, screen settings, photography, and forest environment influences.
Because our products may use natural wood materials, each item may have unique grain patterns, textures, tones, and minor natural variations. These natural differences are not considered defects.
4. Product Customization
Some products may allow customization, such as engraving text, order notes, special words, or other personalized requests.
You are responsible for ensuring that all customization details you provide are accurate, complete, and appropriate. This includes spelling, capitalization, wording, symbols, and any special instructions.
We may refuse or cancel customization requests that include:
Offensive, abusive, discriminatory, or hateful content
Illegal, misleading, or harmful content
Content that infringes intellectual property rights
Content that we reasonably consider inappropriate or unsuitable
Customized or personalized products may not be eligible for cancellation, return, or refund unless they are faulty, damaged, incorrect, or otherwise required by applicable consumer law.
5. Orders
When you place an order on our website, you agree that all information you provide is accurate, complete, and current.
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraud or unauthorized activity
Shipping restrictions
Violation of these Terms
Errors in order information
Force majeure or circumstances beyond our reasonable control
If we cancel an order after payment has been made, we will issue a refund according to the original payment method where possible.
6. Prices and Payments
All prices are displayed on our website in the currency shown at checkout.
Prices may change at any time without notice. The price charged will be the price displayed at the time you place your order, subject to correction of obvious errors.
We accept payments through PayPal and credit card payment channels.
Payment processing may be provided by third-party payment service providers. We do not directly store your full credit card number, complete payment credentials, or PayPal login information.
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us or our payment service providers to charge the total order amount, including product price, shipping fees, taxes, duties, and any applicable charges shown at checkout.
7. Taxes, Duties, and Customs
For international orders, your purchase may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
You are responsible for complying with the import laws, customs regulations, and tax requirements of your country or region.
We are not responsible for delays, returns, seizures, or additional charges caused by customs procedures, unpaid duties, incorrect shipping information, or local import restrictions.
8. Shipping and Delivery
We aim to process orders within 1 to 3 business days, unless otherwise stated on the product page, checkout page, or order confirmation.
Estimated shipping time is usually 7 to 12 days, depending on destination, shipping method, customs processing, logistics conditions, and other factors beyond our control.
Shipping times are estimates only and are not guaranteed unless expressly stated. Delays may occur due to customs inspections, holidays, weather, carrier delays, incorrect address information, force majeure events, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate shipping address. We are not responsible for failed delivery, lost packages, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by you.
If a package is returned to us due to incorrect address, failed delivery, refusal to accept delivery, or unpaid customs charges, we may deduct shipping costs, return shipping fees, customs costs, or handling costs from any refund, where permitted by law.
9. Risk of Loss
Risk of loss or damage to products may pass to you when the order is delivered to the shipping address you provided, unless applicable law provides otherwise.
If your package is lost, damaged, or delayed during shipment, please contact us as soon as possible at policy(at)luckytata.com with your order number and relevant details.
We will make reasonable efforts to assist with carrier investigations, replacement, or other solutions where appropriate.
10. Returns, Cancellations, and Refunds
Our return, cancellation, and refund rules are explained in our separate Refund Policy. Please review it before placing an order.
In general, customers may request a return or cancellation within the applicable return period, subject to our Refund Policy and applicable consumer laws.
Certain products may not be eligible for return or cancellation, including:
Customized or personalized products
Products made according to your specific instructions
Used, damaged, altered, or incomplete products
Products without original packaging or accessories, where applicable
Products that cannot be returned under applicable law
This does not affect your statutory rights. If a product is faulty, damaged, incorrect, or not as described, you may have rights to repair, replacement, refund, or other remedies under applicable consumer protection laws.
Refunds will usually be issued to the original payment method, unless otherwise agreed or required by law.
Shipping fees, customs duties, taxes, payment processing fees, and return shipping costs may not be refundable unless required by law or caused by our error.
11. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights that cannot be excluded under applicable law.
Depending on your country or region, you may have legal rights relating to:
Product quality and conformity
Faulty or damaged goods
Incorrect or misdescribed products
Cancellation rights for online purchases
Refunds, repairs, or replacements
Unfair contract terms
Consumer guarantees
If there is any conflict between these Terms and your mandatory legal rights, your mandatory legal rights will apply.
12. Accounts
You may be able to create an account on our website.
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
You agree to provide accurate and current account information and to update it when necessary.
You must notify us immediately if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or terminate accounts that we believe are used fraudulently, unlawfully, abusively, or in violation of these Terms.
13. Product Reviews and User Content
If you submit reviews, comments, photos, feedback, suggestions, or other content to our website or to us, you confirm that you have the right to provide such content.
You agree not to submit content that is:
False, misleading, or deceptive
Offensive, abusive, hateful, or discriminatory
Infringing on intellectual property rights
Unlawful or harmful
Spam, advertising, or unrelated promotional content
Containing private information of another person without consent
By submitting content, you grant us a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, publish, translate, and distribute such content for website, customer service, marketing, product improvement, and business purposes, where permitted by law.
We may remove, edit, or refuse to publish user content at our discretion.
14. Intellectual Property
All content on our website, including text, images, graphics, logos, product names, product designs, videos, icons, page layouts, website design, and other materials, is owned by or licensed to Luckytata, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, publish, display, or use our website content for commercial purposes without our prior written permission.
Using our website does not grant you any ownership rights or license to our intellectual property, except as necessary for personal, non-commercial use of the website.
15. Privacy and Cookies
Your use of our website is also governed by our Privacy Policy and Cookie Policy.
Our Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
Our Cookie Policy explains how we use cookies, Google Analytics, payment-related cookies, and similar technologies.
By using our website, you acknowledge that you have read and understood our Privacy Policy and Cookie Policy.
16. Third-Party Services and Links
Our website may contain links to third-party websites, payment platforms, social media pages, logistics tracking pages, or other services.
We may also use third-party services, including PayPal, credit card payment providers, Google Analytics, website hosting providers, e-commerce tools, shipping providers, and security tools.
We are not responsible for the content, privacy practices, terms, security, or operation of third-party websites or services.
Your use of third-party services may be subject to their own terms, privacy policies, and cookie policies.
17. Promotions, Discounts, and Coupons
We may offer promotions, discounts, coupon codes, free shipping offers, or other special offers from time to time.
Promotions may be subject to additional terms, expiration dates, product exclusions, order minimums, regional restrictions, or usage limits.
We reserve the right to modify, suspend, or cancel any promotion at any time, unless prohibited by law.
Coupon codes cannot be exchanged for cash and may not be applied retroactively to previous orders unless expressly stated.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Luckytata and Chengdu Eurovia Trading Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our website, products, services, or these Terms.
This includes, but is not limited to, loss of profits, loss of data, loss of business, loss of goodwill, website interruption, or unauthorized access to information.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law, including liability for fraud, intentional misconduct, or consumer rights that cannot be excluded.
19. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
We make reasonable efforts to keep our website accurate, secure, and available, but we do not guarantee that:
The website will always be available, uninterrupted, or error-free
Website content will always be complete, accurate, or current
Defects or errors will always be corrected immediately
The website will be free from viruses, malware, or harmful components
Products will appear exactly the same as shown on your screen
This disclaimer does not affect your statutory rights regarding products purchased from us.
20. Force Majeure
We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control.
Such events may include, but are not limited to:
Natural disasters
Extreme weather
Epidemics or pandemics
War, terrorism, or civil unrest
Government actions or restrictions
Customs delays
Labor disputes
Carrier or logistics disruptions
Internet, hosting, payment, or technical failures
Supply chain disruptions
Other events beyond our reasonable control
If such an event occurs, we will make reasonable efforts to reduce its impact and fulfill our obligations as soon as reasonably possible.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.
When we update these Terms, we will revise the “Effective Date” at the top of this page.
Your continued use of our website after updated Terms are posted means you accept the revised Terms.
22. Governing Law
These Terms shall be governed by the laws applicable to Chengdu Eurovia Trading Co., Ltd., without prejudice to any mandatory consumer protection rights that may apply in your country or region of residence.
If you are a consumer, you may also have rights under the mandatory consumer protection laws of your country or region, including the United States, the European Economic Area, the United Kingdom, Canada, Australia, or other applicable jurisdictions.
23. Dispute Resolution
If you have any issue with an order, product, payment, delivery, return, refund, or our website, please contact us first so that we can try to resolve the issue.
You can contact us at:
policy(at)luckytata.com
Please include your order number, contact information, and a clear description of the issue.
We will make reasonable efforts to respond and resolve disputes in a fair and timely manner.
24. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining parts will remain in full force and effect.
25. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and us regarding your use of our website and purchase of our products.
26. Contact Us
If you have any questions about these Terms and Conditions, please contact us.