Refund and Return Policy
Effective Date: August 12, 2026
This Refund and Return Policy explains how Chengdu Eurovia Trading Co., Ltd. (“Luckytata,” “we,” “us,” or “our”) handles returns, refunds, replacements, exchanges, cancellations, and quality-related issues for purchases made through https://luckytata.com/.
By placing an order on our website, you agree to this Refund and Return Policy.
1. Company Information
Company Name: Chengdu Eurovia Trading Co., Ltd.
Address: No. 200 Shawan Road, Chengdu 610031, China
Email: policy(at)luckytata.com
Website: https://luckytata.com/
The address above is our registered business address and may not be the return address. Please contact us before sending any product back. The applicable return address will be provided after your return request is approved.
2. Return and Refund Period
Non-personalized products may be returned for both defective and non-defective reasons, including a change of mind or choosing the wrong product, within 14 calendar days from the date the shipping carrier marks the order as delivered.
Customized or personalized products may only be returned for confirmed defects, damage upon arrival, incorrect items, material differences, or customization errors caused by us.
For a non-defective return of a non-personalized product, the product must be new, unused, unworn, unaltered, and returned in its original packaging with all accessories, cords, cards, and other included items.
To be eligible, you must contact us within this 14-calendar-day period and provide your order number and a clear reason for the return. For damaged, defective, incorrect, incomplete, or incorrectly customized products, you must also provide photos or videos showing the issue.
Requests submitted after 14 calendar days from the date the shipping carrier marks the order as delivered may not be accepted, unless required by applicable consumer law.
3. Quality-Related Return and Refund Policy
In addition to non-defective returns accepted for non-personalized products, we accept eligible returns, refunds, replacements, or exchanges for confirmed product quality issues affecting either non-personalized or customized products.
A product may be eligible for return, refund, replacement, or exchange if:
The product is damaged when received
The product has a clear manufacturing defect
The product is materially different from what you ordered
The wrong product was sent
The product is missing essential parts or accessories
The product cannot be used properly due to a quality issue
The customization was completed incorrectly due to our error
We may require photos, videos, packaging images, shipping labels, or other evidence before approving a return, refund, replacement, or exchange.
If the issue is caused by our confirmed error, a confirmed product quality issue, wrong item, shipping damage, or other issue for which Luckytata is responsible, we will provide an appropriate solution, which may include a full refund, replacement, exchange, or correction. If a full refund is approved in such cases, Luckytata will bear the related payment processing fees or third-party transaction fees associated with the refund, unless otherwise required by applicable law or payment provider rules.
4. Customized or Personalized Products
Customized or personalized products are made according to your specific request and are subject to stricter return and refund rules.
Customized products may include, but are not limited to:
Products with engraved text
Products with personalized words, names, messages, or symbols
Products made according to customer-provided order notes
Products specially prepared or modified for a customer
Customized or personalized products are not eligible for returns, refunds, exchanges, or cancellations for non-defective reasons, including a change of mind, choosing the wrong product, or providing incorrect customization instructions.
A customized or personalized product may be eligible for a full refund, replacement, exchange, or correction only if:
The product has a clear quality defect
The product is damaged when received
The wrong product was sent
The engraving or customization is different from the confirmed order details due to our error
The product is materially different from what was agreed or ordered
If a customized or personalized product is eligible for a full refund due to our confirmed error, a confirmed quality issue, wrong item, shipping damage, or other issue for which Luckytata is responsible, Luckytata will bear the related payment processing fees or third-party transaction fees associated with the refund, unless otherwise required by applicable law or payment provider rules.
Customer spelling mistakes, incorrect order notes, wrong customization details, unsuitable wording, or changes of mind after production are not considered quality issues.
Please carefully check all customization details before placing your order.
5. Non-Quality Issues
We accept returns of non-personalized products for non-defective reasons, including a change of mind or choosing the wrong product, within 14 calendar days from the date the shipping carrier marks the order as delivered.
To qualify for a non-defective return, the product must be new, unused, unworn, unaltered, and returned in its original packaging with all accessories, cords, cards, and other included items.
The following situations are not eligible for a non-defective return:
Customized or personalized products
Providing incorrect customization details
Providing an incorrect or incomplete shipping address
Products damaged due to misuse, improper storage, accident, modification, or normal wear and tear
Products returned without prior approval
Products that have been used, worn, altered, washed, damaged, or are missing packaging or accessories
Natural differences in wood grain, texture, color, tone, natural marks, slight color differences caused by screen settings, lighting, or photography, and minor handmade or finishing variations are not considered defects unless they seriously affect the normal use or quality of the product.
However, an eligible non-personalized product may still be returned under the standard 14-day non-defective return policy if it remains new, unused, unworn, unaltered, and otherwise meets all return conditions.
If a return is approved for a non-defective reason, such as a change of mind or choosing the wrong product, we will refund the product amount.
Any outbound shipping fee separately paid by the customer at checkout is non-refundable for a non-defective return. If the order was shipped free of charge, no outbound shipping fee or merchant-paid original shipping cost will be deducted from the product refund.
Return shipping costs, customs duties, import taxes, and similar return-related charges are the customer’s responsibility for a non-defective return unless required otherwise by applicable law.
Luckytata does not charge a restocking fee.
6. Return Conditions
For a non-defective return or exchange, the non-personalized product must:
Be new and in its original condition
Be unused and unworn
Be unaltered and undamaged
Be returned with its original packaging, accessories, cords, tags, cards, manuals, and other included items, where applicable
Be accompanied by proof of purchase
Be approved by us before being sent back
Opening the package only to reasonably inspect the product does not automatically make the product used. However, a product that has been worn or used does not qualify as a new product for a non-defective return.
Products returned because of a confirmed defect, shipping damage, incorrect item, missing item, or an error caused by Luckytata will be reviewed according to the nature of the issue and the evidence provided.
Please do not return any product without contacting us first. Unauthorized returns may be refused or may not be eligible for a refund.
7. How to Request a Return or Refund
To request a return, refund, replacement, or exchange, please contact us at:
policy(at)luckytata.com
Please include the following information:
Your order number
Your full name
The email address used for the order
A clear reason for the return
Photos or videos if the product is damaged, defective, incorrect, incomplete, or customized incorrectly
Photos of the packaging and shipping label if the package arrived damaged
Your preferred solution, such as a refund, replacement, or exchange
After receiving your request, we will review the information and may ask for additional evidence if needed.
If your request is approved, we will provide return instructions. Please do not send the product back before receiving our return approval.
8. Return Method, Labels, and Shipping Costs
Returns are accepted by mail only. We do not accept in-store or drop-off returns.
Customers are responsible for obtaining or creating the return shipping label and using a tracked return shipping method. We do not include a return label in the original package.
Responsibility for obtaining or creating the return label does not necessarily determine who ultimately bears the return shipping cost.
Non-Defective Returns
For non-defective returns, including a change of mind or choosing the wrong product, the customer is responsible for:
Obtaining or creating the return shipping label
Paying the return shipping cost
Paying any applicable customs duties, import taxes, or similar charges associated with the return
Any outbound shipping fee separately paid by the customer at checkout is non-refundable for a non-defective return.
If the order was shipped free of charge, no outbound shipping fee or merchant-paid original shipping cost will be deducted from the product refund.
Defective Products or Errors Caused by Luckytata
For returns caused by a confirmed product defect, shipping damage, an incorrect item, a material difference, a customization error caused by us, or another confirmed error for which Luckytata is responsible, Luckytata is responsible for the reasonable return shipping cost.
The customer must contact us and receive return approval before sending the product back. If a physical return is required and the customer is asked to pay the pre-approved tracked return shipping cost in advance, Luckytata will reimburse that reasonable shipping cost after receiving a valid shipping receipt.
If the return is caused by a confirmed product defect, shipping damage, incorrect item, material difference, customization error caused by us, or another confirmed error for which Luckytata is responsible, any outbound shipping fee separately paid by the customer at checkout will also be refunded.
If the original order was shipped free of charge, there is no outbound shipping fee to refund, and no merchant-paid original shipping cost will be deducted from the product refund.
Luckytata does not charge a restocking fee.
9. Taxes, Bank Fees, and Third-Party Transaction Fees
Luckytata does not charge a restocking fee or refund-processing fee.
If a refund is caused by our confirmed error, a confirmed product quality issue, wrong item, shipping damage, or other issue for which Luckytata is responsible, and a full refund is approved, Luckytata will not deduct payment processing fees, PayPal fees, credit card processing fees, or other merchant transaction fees from the approved refund.
If a refund is approved for a non-defective reason, including a change of mind or choosing the wrong product, the refund will cover the product amount.
Any outbound shipping fee separately paid by the customer at checkout is non-refundable for a non-defective return. If the order was shipped free of charge, no outbound shipping fee or merchant-paid original shipping cost will be deducted from the product refund.
Return shipping costs, customs duties, import taxes, bank charges, currency conversion fees, and similar return-related charges are not refundable unless required by applicable law.
Any separate fees charged independently by a bank, card issuer, PayPal, customs authority, or other third-party provider are governed by that provider’s rules and are not fees charged or retained by Luckytata.
10. Refunds
Once we receive and inspect the returned product, or once we confirm that a physical return is not necessary, we will notify you of the refund decision.
If your refund is approved, it will be issued to the original payment method, such as PayPal or the credit card payment channel used at checkout.
Luckytata will process and issue an approved refund within 7 calendar days after the returned product has been received, inspected, and approved, or within 7 calendar days after we confirm that a physical return is not required.
After the refund has been issued, your bank, card issuer, or payment provider may require additional time to display the funds in your account.
If the refund is caused by our confirmed error, a confirmed product quality issue, wrong item, shipping damage, or another issue for which Luckytata is responsible, we may issue a full refund. In such cases, Luckytata will not deduct payment processing fees, PayPal fees, credit card processing fees, or other merchant transaction fees from the approved refund.
If the refund is approved for a non-defective reason, such as a change of mind or choosing the wrong product, we will refund the product amount.
Any outbound shipping fee separately paid by the customer at checkout is non-refundable for a non-defective return. If the order was shipped free of charge, no outbound shipping fee or merchant-paid original shipping cost will be deducted from the product refund.
Return shipping costs, customs duties, import taxes, bank charges, currency conversion fees, and similar return-related charges are not refundable unless required by applicable law.
Luckytata does not charge a restocking fee or refund-processing fee.
A non-defective return may be refused if:
The product has been used, worn, altered, damaged, or is not in its original condition
Accessories, packaging, cords, cards, or other included items are missing
The product is damaged due to improper return packaging
The product is returned without prior approval
The return otherwise fails to meet the conditions stated in this policy
11. Replacements and Exchanges
For non-personalized products, returns and exchanges are accepted for both defective and non-defective reasons within 14 calendar days from the date the shipping carrier marks the order as delivered.
For a non-defective exchange, the product must be new, unused, unworn, unaltered, and returned with its original packaging and all included items. The customer is responsible for obtaining the return shipping label and paying the return shipping cost.
Customized or personalized products may only be replaced or exchanged if they have a confirmed defect, were damaged upon arrival, are incorrect, are materially different from the confirmed order, or were customized incorrectly due to our error.
Replacements and exchanges are subject to product availability.
If the same product is unavailable, we may offer:
A similar replacement product
A refund
Store credit, if accepted by the customer
Another solution agreed between you and us
12. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 14 calendar days from the date the shipping carrier marks the order as delivered.
Please provide:
Order number
Photos or videos of the damaged or defective product
Photos of the outer packaging
Photos of the shipping label
A clear description of the issue
Please keep the original product and packaging until the issue is resolved. We may need them for inspection, carrier claims, or quality verification.
13. Wrong Item or Missing Item
If you receive the wrong item or part of your order is missing, please contact us within 14 calendar days from the date the shipping carrier marks the order as delivered.
If the issue is confirmed, we may arrange a replacement, resend the missing item, offer a refund, or provide another suitable solution.
14. Order Cancellations
You may request to cancel an order before it has been processed, customized, packed, or shipped.
Once an order has entered processing, customization, engraving, packing, or shipping, cancellation may not be possible.
Customized or personalized orders may not be cancelled once production or customization has started, unless required by applicable law or agreed by us.
To request cancellation, please contact us as soon as possible at:
policy(at)luckytata.com
15. Refused Delivery, Failed Delivery, or Incorrect Address
You are responsible for providing a complete and accurate shipping address.
We are not responsible for failed delivery, lost packages, return shipping costs, customs charges, or delivery delays caused by:
Incorrect or incomplete shipping address
Failure to collect the package
Refusal to accept delivery
Unpaid customs duties, taxes, or import fees
Local delivery restrictions
Customer unavailable at the delivery address
If a package is returned to us for any of the above reasons, any outbound shipping fee separately paid by the customer at checkout may be non-refundable.
The customer may also be responsible for return shipping costs, customs fees, taxes, duties, or other carrier charges actually incurred because of the failed or refused delivery, where permitted by applicable law.
If the original order was shipped free of charge, no outbound shipping fee or merchant-paid original shipping cost will be deducted from the product refund.
16. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs duties, taxes, import fees, brokerage fees, bank fees, currency conversion fees, and third-party transaction fees are generally not refundable by us. If your local customs authority provides a refund process, you may need to contact them directly.
17. Items Not Eligible for Return
Unless required by applicable law, the following items are not eligible for return or refund:
Customized or personalized products returned for non-defective reasons, including a change of mind or incorrect customer-provided customization details
Products returned after the applicable 14-calendar-day return period
Products without proof of purchase
Products damaged by misuse, accident, improper storage, or modification
Products showing signs of use or wear
Products missing original packaging, accessories, cords, cards, or other included items
Unauthorized returns
Gift cards, digital products, or promotional items, if introduced in the future
These restrictions do not prevent a customer from requesting an eligible remedy for a confirmed defect, shipping damage, incorrect item, missing item, material difference, or customization error caused by Luckytata.
18. Statutory Consumer Rights
Nothing in this Refund and Return Policy is intended to exclude, restrict, or limit any mandatory consumer rights that may apply in your country or region.
Depending on your location, you may have legal rights relating to faulty goods, damaged goods, incorrect products, online purchases, refunds, repairs, replacements, or cancellations.
If there is any conflict between this Refund and Return Policy and your mandatory consumer rights, your mandatory consumer rights will apply.
19. Abuse of Return Policy
We reserve the right to refuse returns, refunds, replacements, or exchanges if we reasonably believe there is abuse of this policy, fraud, repeated unreasonable claims, false evidence, intentional damage, or misuse of our products or services.
20. Changes to This Refund and Return Policy
We may update this Refund and Return Policy from time to time to reflect changes in our business, products, legal requirements, or operational practices.
When we update this policy, we will revise the “Effective Date” at the top of this page.
Your continued use of our website after an updated Refund and Return Policy is posted means you acknowledge the updated policy.
21. Contact Us
If you have any questions about this Refund and Return Policy, please contact us.