Shipping Policy

Effective Date: July 13, 2026

This Shipping Policy explains how Chengdu Eurovia Trading Co., Ltd. (“Luckytata,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through https://luckytata.com/.

By placing an order on our website, you agree to this Shipping Policy.

1. Company Information

Company Name: Chengdu Eurovia Trading Co., Ltd.
Address: Room 902 Wanda, Chengdu 610000, China
Email: policy(at)luckytata.com
Website: https://luckytata.com/

2. Order Processing Time

We usually process orders within 1 to 3 business days after payment is successfully completed.

Order processing includes order confirmation, payment verification, product preparation, quality inspection, packing, and handover to the shipping carrier.

Processing time may be longer during peak seasons, holidays, promotional periods, supply chain delays, or circumstances beyond our reasonable control.

Customized or personalized products may require additional processing time depending on the customization details, production status, and order volume.

3. Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is usually 7 to 14 days.

The actual delivery time may vary depending on:

• Destination country or region

• Distance from the shipping origin

• Shipping method

• Local delivery network

• Customs clearance

• Import inspections

• Weather conditions

• Holidays or peak shipping seasons

• Force majeure events or other circumstances beyond our control

Delivery times are estimates only and are not guaranteed unless expressly stated at checkout or in writing by us.

4. Estimated Total Delivery Time

The estimated total delivery time usually includes:

• Order processing time: 1 to 3 business days

• Estimated shipping time after dispatch: 7 to 14 days

This means the total time from order placement to delivery may vary depending on order processing, destination distance, customs clearance, and logistics conditions.

5. Shipping Destinations

We operate as a cross-border e-commerce business and may ship to customers in different countries and regions, including the United States, the European Economic Area, the United Kingdom, Canada, Australia, and other available destinations.

Shipping availability may vary depending on product type, destination, local import rules, carrier restrictions, or other operational factors.

If we are unable to ship to your address, we may contact you to modify the order, provide an alternative solution, or cancel and refund the order where appropriate.

6. Shipping Fees

Shipping fees, if applicable, will be shown at checkout before you complete your order.

Shipping fees may vary depending on:

• Destination country or region

• Shipping method

• Product weight and size

• Order value

• Promotional offers

• Carrier rates

• Customs or logistics requirements

Unless otherwise stated, shipping fees do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

7. Customs, Duties, and Import Taxes

For international orders, your purchase may be subject to customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

You are responsible for complying with the import laws, customs regulations, and tax requirements of your country or region.

We are not responsible for delays, returns, seizures, additional charges, or failed deliveries caused by customs procedures, unpaid duties, incorrect information, import restrictions, or local regulations.

8. Order Tracking

When your order has been shipped, we may provide a tracking number or shipping confirmation, where available.

Tracking information may take some time to update after the carrier receives the package. Delays in tracking updates do not necessarily mean that the package is lost or not moving.

If your tracking information has not updated for an unusual period of time, please contact us at:

policy(at)luckytata.com

Please include your order number and the email address used for the order.

9. Incorrect or Incomplete Shipping Address

You are responsible for providing a complete, accurate, and deliverable shipping address when placing your order.

We are not responsible for failed delivery, lost packages, returned packages, additional shipping costs, customs charges, or delays caused by:

• Incorrect shipping address

• Incomplete shipping address

• Missing apartment, unit, or building number

• Incorrect postal code

• Incorrect phone number

• Recipient unavailable

• Failure to collect the package

• Refusal to accept delivery

If you notice an address error after placing your order, please contact us as soon as possible at:

policy(at)luckytata.com

We will try to assist, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

10. Failed Delivery, Refused Delivery, or Returned Packages

If a package is returned to us due to incorrect address, failed delivery, refusal to accept delivery, unpaid customs duties, unpaid taxes, or failure to collect the package, we may deduct the following costs from any refund where permitted by law:

• Original shipping fees

• Return shipping fees

• Customs duties

• Import taxes

• Brokerage fees

• Bank fees

• Payment processing fees

• Handling costs

• Other third-party charges related to the shipment or return

If reshipment is possible, the customer may be responsible for additional shipping fees and related costs.

11. Shipping Delays

We make reasonable efforts to deliver orders within the estimated delivery time. However, delays may occur due to factors beyond our reasonable control.

Shipping delays may be caused by:

• Long-distance international transportation

• Customs clearance or customs inspection

• Carrier delays

• Weather conditions

• Natural disasters

• Holidays or peak seasons

• Epidemics, pandemics, or public health restrictions

• War, civil unrest, strikes, or government actions

• Logistics disruptions

• Technical failures

• Force majeure events

We are not responsible for delays caused by carriers, customs authorities, local delivery services, or circumstances beyond our reasonable control.

12. Lost Packages

If you believe your package is lost, please contact us at:

policy(at)luckytata.com

Please provide:

• Your order number

• Your full name

• The email address used for the order

• Tracking number, if available

• A description of the issue

We may need to contact the shipping carrier or logistics provider to investigate the issue. Investigation times may vary depending on the carrier and destination country.

If the package is confirmed lost due to our error or a carrier issue, we may offer a replacement, refund, or another suitable solution where appropriate.

We are not responsible for packages lost due to incorrect address, refusal of delivery, failure to collect the package, unpaid customs charges, or other customer-related reasons.

13. Damaged Packages

If your package arrives damaged, please contact us within 14 calendar days of delivery.

Please provide:

• Your order number

• Photos or videos of the damaged product

• Photos of the outer packaging

• Photos of the shipping label

• A clear description of the issue

Please keep the product and original packaging until the issue is resolved. We may need them for inspection, carrier claims, or quality verification.

Damaged or defective products may be handled according to our Refund and Return Policy.

14. Split Shipments

In some cases, items in the same order may be shipped separately due to product availability, packaging requirements, shipping restrictions, or logistics arrangements.

If your order is shipped in multiple packages, each package may have separate tracking information and may arrive at different times.

15. Delivery Confirmation

A package may be considered delivered when the shipping carrier marks it as delivered to the shipping address provided by the customer.

If tracking shows that your package has been delivered but you have not received it, please check with family members, neighbors, building reception, mailroom, local delivery office, or the shipping carrier first.

If you still cannot locate the package, please contact us at:

policy(at)luckytata.com

We will make reasonable efforts to assist, but we are not responsible for packages stolen, misplaced, or lost after confirmed delivery, unless required by applicable law.

16. Changes to Shipping Information

If you need to change your shipping address or delivery information, please contact us as soon as possible.

We can only make changes before the order has been processed, packed, or shipped.

Once an order has been shipped, we may not be able to modify the delivery address, shipping method, or recipient information.

17. Force Majeure

We are not responsible for shipping delays, failed delivery, loss, damage, or additional costs caused by events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters

• Extreme weather

• Epidemics or pandemics

• War, terrorism, or civil unrest

• Government restrictions

• Customs delays

• Labor strikes

• Carrier disruptions

• Logistics network interruptions

• Internet, technical, or payment system failures

• Supply chain disruptions

• Other force majeure events

If such an event occurs, we will make reasonable efforts to reduce its impact and complete delivery as soon as reasonably possible.

18. Relationship With Other Policies

This Shipping Policy should be read together with our:

• Terms and Conditions

• Refund and Return Policy

• Privacy Policy

• Cookie Policy

If there is any conflict between this Shipping Policy and your mandatory consumer rights under applicable law, your mandatory consumer rights will apply.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carriers, business operations, legal requirements, or logistics arrangements.

When we update this policy, we will revise the “Effective Date” at the top of this page.

Your continued use of our website after an updated Shipping Policy is posted means you acknowledge the updated policy.

20. Contact Us

If you have any questions about this Shipping Policy, please contact us.