Refund and Return Policy

Effective Date: July 13, 2026

This Refund and Return Policy explains how Chengdu Eurovia Trading Co., Ltd. (“Luckytata,” “we,” “us,” or “our”) handles returns, refunds, replacements, exchanges, cancellations, and quality-related issues for purchases made through https://luckytata.com/.

By placing an order on our website, you agree to this Refund and Return Policy.

1. Company Information

Company Name: Chengdu Eurovia Trading Co., Ltd.
Address: Room 902 Wanda, Chengdu 610000, China
Email: policy(at)luckytata.com
Website: https://luckytata.com/

2. Return and Refund Period

If you receive a product with a quality issue, damage, defect, wrong item, or material error, you may request a return, refund, replacement, or exchange within 14 calendar days from the date the order is delivered or signed for.

To be eligible, you must contact us within this 14-calendar-day period and provide your order number, photos or videos of the issue, and a clear description of the problem.

Requests submitted after 14 calendar days from delivery may not be accepted, unless required by applicable consumer law.

3. Quality-Related Return and Refund Policy

Our return and refund policy is mainly designed for product quality issues.

A product may be eligible for return, refund, replacement, or exchange if:

• The product is damaged when received

• The product has a clear manufacturing defect

• The product is materially different from what you ordered

• The wrong product was sent

• The product is missing essential parts or accessories

• The product cannot be used properly due to a quality issue

• The customization was completed incorrectly due to our error

We may require photos, videos, packaging images, shipping labels, or other evidence before approving a return, refund, replacement, or exchange.

4. Customized or Personalized Products

Customized or personalized products are made according to your specific request and are subject to stricter return and refund rules.

Customized products may include, but are not limited to:

• Products with engraved text

• Products with personalized words, names, messages, or symbols

• Products made according to customer-provided order notes

• Products specially prepared or modified for a customer

Customized or personalized products are not eligible for return, refund, exchange, or cancellation unless there is a confirmed quality issue or an error caused by us.

A customized product may be eligible for refund, replacement, or correction only if:

• The product has a clear quality defect

• The product is damaged when received

• The wrong product was sent

• The engraving or customization is different from the confirmed order details due to our error

• The product is materially different from what was agreed or ordered

Customer spelling mistakes, incorrect order notes, wrong customization details, unsuitable wording, or changes of mind after production are not considered quality issues.

Please carefully check all customization details before placing your order.

5. Non-Quality Issues

Unless required by applicable law, we may not accept returns or refunds for non-quality reasons, including:

• Change of mind

• Choosing the wrong product

• Providing incorrect customization details

• Providing an incorrect or incomplete shipping address

• Natural differences in wood grain, texture, color, or tone

• Slight color differences caused by screen settings, lighting, photography, or forest environment influences

• Minor handmade or finishing variations that do not affect normal use

• Products damaged due to misuse, improper storage, accident, modification, or normal wear and tear

• Products returned without prior approval

• Products that have been used, altered, washed, damaged, or are missing packaging or accessories

Natural wood characteristics, including grain differences, texture variations, small tone differences, and natural marks, are not considered defects unless they seriously affect the normal use or quality of the product.

6. Return Conditions

To qualify for a return, the product must generally be:

• In its original condition

• Unused or only reasonably inspected

• Returned with original packaging, accessories, tags, cards, manuals, and any included items, where applicable

• Accompanied by proof of purchase

• Approved by us before being sent back

Please do not return any product without contacting us first. Unauthorized returns may be refused or may not be eligible for refund.

7. How to Request a Return or Refund

To request a return, refund, replacement, or exchange, please contact us at:

policy(at)luckytata.com

Please include the following information:

• Your order number

• Your full name

• The email address used for the order

• A clear description of the issue

• Photos or videos showing the product issue

• Photos of the packaging and shipping label, if the package arrived damaged

• Your preferred solution, such as refund, replacement, or exchange

After receiving your request, we will review the information and may ask for additional evidence if needed.

If your request is approved, we will provide return instructions. Please do not send the product back before receiving our return approval.

8. Return Shipping Costs

If the return is caused by our error or a confirmed product quality issue, we may cover reasonable return shipping costs or provide another appropriate solution, such as replacement, partial refund, or full refund, depending on the situation.

If a return is approved for a non-quality reason where permitted by applicable law, the customer may be responsible for return shipping costs, customs fees, taxes, duties, or other return-related charges.

Original shipping fees may not be refundable unless the return is caused by our error, a confirmed quality issue, or required by applicable law.

9. Taxes, Bank Fees, and Third-Party Transaction Fees

If a refund involves taxes, customs duties, import fees, bank charges, currency conversion fees, PayPal fees, credit card processing fees, or other third-party transaction fees, such fees shall be borne by the customer unless the refund is caused by our confirmed error, a confirmed product quality issue, or otherwise required by applicable law.

We are not responsible for refunding any fees charged by banks, payment processors, credit card companies, PayPal, customs authorities, or other third-party service providers.

The final amount received by the customer may be affected by payment processing fees, bank charges, exchange rates, currency conversion fees, or other third-party deductions.

10. Refunds

Once we receive and inspect the returned product, or once we confirm that a return is not necessary, we will notify you of the refund decision.

If your refund is approved, the refund will usually be issued to the original payment method, such as PayPal or the credit card payment channel used at checkout.

Any taxes, customs duties, bank charges, currency conversion fees, PayPal fees, credit card processing fees, or other third-party transaction fees incurred during the refund process shall be borne by the customer, unless otherwise required by applicable law or caused by our confirmed error.

Refund processing time may vary depending on your payment provider, bank, card issuer, or PayPal account.

We reserve the right to deduct reasonable amounts from the refund if:

• The product is returned used, damaged, incomplete, or not in its original condition

• Accessories, packaging, or included items are missing

• The product is damaged due to improper return packaging

• Return shipping, customs, duties, taxes, bank fees, payment processing fees, or other third-party charges are the customer’s responsibility

• Deductions are permitted by applicable law

11. Replacements and Exchanges

For confirmed quality issues, damaged items, incorrect items, or customization errors caused by us, we may offer a replacement or exchange instead of a refund where appropriate.

Replacements and exchanges are subject to product availability.

If the same product is unavailable, we may offer:

• A similar replacement product

• A refund

• Store credit, if accepted by the customer

• Another solution agreed between you and us

12. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 14 calendar days of delivery.

Please provide:

• Order number

• Photos or videos of the damaged or defective product

• Photos of the outer packaging

• Photos of the shipping label

• A clear description of the issue

Please keep the original product and packaging until the issue is resolved. We may need them for inspection, carrier claims, or quality verification.

13. Wrong Item or Missing Item

If you receive the wrong item or part of your order is missing, please contact us within 14 calendar days of delivery.

If the issue is confirmed, we may arrange a replacement, resend the missing item, offer a refund, or provide another suitable solution.

14. Order Cancellations

You may request to cancel an order before it has been processed, customized, packed, or shipped.

Once an order has entered processing, customization, engraving, packing, or shipping, cancellation may not be possible.

Customized or personalized orders may not be cancelled once production or customization has started, unless required by applicable law or agreed by us.

To request cancellation, please contact us as soon as possible at:

policy(at)luckytata.com

15. Refused Delivery, Failed Delivery, or Incorrect Address

You are responsible for providing a complete and accurate shipping address.

We are not responsible for failed delivery, lost packages, return shipping costs, customs charges, or delivery delays caused by:

• Incorrect or incomplete shipping address

• Failure to collect the package

• Refusal to accept delivery

• Unpaid customs duties, taxes, or import fees

• Local delivery restrictions

• Customer unavailable at the delivery address

If a package is returned to us for any of the above reasons, we may deduct original shipping costs, return shipping costs, customs fees, taxes, duties, bank fees, payment processing fees, or handling costs from any refund, where permitted by law.

16. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs duties, taxes, import fees, brokerage fees, bank fees, currency conversion fees, and third-party transaction fees are generally not refundable by us. If your local customs authority provides a refund process, you may need to contact them directly.

17. Items Not Eligible for Return

Unless required by applicable law, the following items may not be eligible for return or refund:

• Customized or personalized products, except for confirmed quality issues or our error

• Products returned after the 14-calendar-day request period

• Products without proof of purchase

• Products damaged by misuse, accident, improper storage, or modification

• Products showing signs of use beyond reasonable inspection

• Products missing original packaging, accessories, or included items

• Unauthorized returns

• Gift cards, digital products, or promotional items, if introduced in the future

18. Statutory Consumer Rights

Nothing in this Refund and Return Policy is intended to exclude, restrict, or limit any mandatory consumer rights that may apply in your country or region.

Depending on your location, you may have legal rights relating to faulty goods, damaged goods, incorrect products, online purchases, refunds, repairs, replacements, or cancellations.

If there is any conflict between this Refund and Return Policy and your mandatory consumer rights, your mandatory consumer rights will apply.

19. Abuse of Return Policy

We reserve the right to refuse returns, refunds, replacements, or exchanges if we reasonably believe there is abuse of this policy, fraud, repeated unreasonable claims, false evidence, intentional damage, or misuse of our products or services.

20. Changes to This Refund and Return Policy

We may update this Refund and Return Policy from time to time to reflect changes in our business, products, legal requirements, or operational practices.

When we update this policy, we will revise the “Effective Date” at the top of this page.

Your continued use of our website after an updated Refund and Return Policy is posted means you acknowledge the updated policy.

21. Contact Us

If you have any questions about this Refund and Return Policy, please contact us.